1. Adobe Flash Player 9.0.115 or greater is required. A plugin is available for every major web browser: Chrome, Internet Explorer, Netscape, Opera, Safari and Firefox.

2. An internet connection speed of 700kbps or greater is required. There is a speed test with a sample video on the login page that will tell you your connection speed. Videos will automatically stream to you from the location closest to you. We have servers located in: New York, Washington DC, Chicago, Dallas, Palo Alto, San Jose, Amsterdam, Singapore, London and Hong Kong. If you do not meet the minimum connection speed requirements you may notice stutter in the videos or pauses while they buffer.

1. Download the executable Flash Player installer:
   * Windows, Internet Explorer: Flash_Player_10_ActiveX
   * Windows, All other browsers: Flash_Player_10_Plugin
   * Mac, Linux: Flash_Player_10_Plugin
2. Save this installer to your desktop.
3. Quit ALL running applications, including the web browser and its download window.
4. Run the installer.

To confirm that Flash Player was installed successfully, visit http://www.adobe.com/software/flash/about/.

1. Download the Adobe Flash Player uninstaller:
   * Windows: uninstall_flash_player.exe
   * Mac OS X, version 10.4 and above: uninstall_flash_player_osx.dmg
   * Mac OS X, version 10.3 and below: uninstall_flash_player_osx_10.2.dmg
   * Mac OS 8.x, 9.x: uninstall_flash_player.hqx
2. Save the file to your system, choosing a location where you can find it (for example, your desktop). Macintosh users may need to open or unstuff the .hqx file.
3. Quit ALL running applications, including the web browser and its download window and any Instant Messengers.
4. Run the uninstaller.

The videos stream over a RTMPTE connection which means no firewalls should have to be configured for special ports to be opened. However, some institutions may block Flash video at the packet level. If this is the case, your network administrator will need to make an exception for our servers.

Institution subscriptions provide 50 (or more if ordered) individual accounts. An administrator can track the usage of the accounts and assign playlists of videos to users. The tracking for each user includes: login and logout times and the amount of time spent watching each video.

There are two types of Institution subscriptions. The standard type allows the administrator to assign up to 50 (or more if ordered) users. Username, Password, First Name, Last Name, Email and Notes are what the administrator has to assign. The second type of Institution subscription is IP restricted access. A list of IP addresses for your Institution must be provided to us. This means users will have to access the online video library from the Institution or the Institution's proxy if they have one. When a user visits the login page they will be prompted to enter their name so the administrator can still track usage.